Refund Policy
We stand behind our software with a 30-day money-back guarantee. If it is not right for your team, ask for a full refund within 30 days of purchase.
Last updated October 20, 2026
Our 30-day money-back guarantee
Busy Bee Solutions offers a 30-day money-back guarantee on every software license purchased through our checkout. If you are not satisfied for any reason, you may request a full refund within 30 days of your original purchase date.
There is no need to justify your decision. We would welcome the chance to help first through our free support, but a refund is always available inside the 30-day window.
What is covered
- All first-time software license purchases made through our official checkout provider.
- Purchases where the software cannot be activated or does not work as described, even beyond 30 days, which we will always work to resolve or refund.
- Duplicate or accidental charges, which are refunded in full as soon as they are reported.
How purchases and refunds are processed
Our software is sold through a third-party checkout provider that acts as the Merchant of Record for each sale. They handle billing, taxes, and payment processing on our behalf.
Approved refunds are issued to the original payment method by the checkout provider. Depending on your bank or card issuer, the funds typically appear within 5 to 10 business days after the refund is approved.
How to request a refund
Email us at info@busybeesolutions.net from the address used at purchase, and include your order number or the receipt you received from the checkout provider. We confirm most refund requests within one business day.
- Your name and the email used for the purchase.
- The order or receipt number from your confirmation email.
- The product name, for example Busy Bee Printer Master, Busy Bee PDF Editor, or Busy Bee Driver Hub.
Software licenses after a refund
Once a refund is issued, the associated license key is deactivated and the software may no longer be used. Please uninstall the application after your refund is processed.
Implementation services
Business implementation services are quoted and scoped in writing before any work begins. Because these engagements are delivered to your schedule, the following applies:
- Before work starts, you may cancel for a full refund of any deposit paid.
- Once a remote session or rollout has begun, we refund any portion of the scope not yet delivered.
- If a completed engagement does not meet the agreed scope, we will rework it at no charge, or refund the affected portion.
Fair-use exception
We reserve the right to decline a refund where there is clear evidence of fraud, abuse of the guarantee, or a breach of our Terms of Service or Acceptable Use Policy.
Questions
If anything about this policy is unclear, contact us at info@busybeesolutions.net and we will be glad to help.
Questions about our policies?
We keep things plain and honest. If anything here is unclear, reach out and we will explain it.